Last Updated: 28 September 2026
At Seryu.my, we aim to process and deliver your orders as quickly and safely as possible.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends, public holidays, major promotional campaigns or periods of exceptionally high order volume may require additional processing time.
2. Delivery Time
Estimated delivery times are:
West Malaysia: approximately 1–5 business days
East Malaysia: approximately 3–7 business days
These are estimated delivery times only and are not guaranteed.
Actual delivery times depend on the courier service, destination and circumstances beyond our control.
3. Shipping Charges
Shipping charges will be displayed during checkout before payment is completed.
Shipping fees may vary depending on:
- Delivery location.
- Parcel weight or size.
- Courier service.
- Promotional campaigns.
- Free-shipping eligibility.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your:
- Name
- Contact number
- Address
- Postcode
- Unit/house number
are correct before completing your order.
Seryu.my may not be responsible for delays, failed delivery or additional charges resulting from an incorrect or incomplete address provided by the customer.
5. Tracking
Where available, tracking information will be provided after the order has been handed over to the courier.
Customers may use the tracking number provided to monitor delivery progress.
6. Delayed Deliveries
Once an order has been handed over to the courier, delivery is largely outside our direct control.
If your parcel is delayed, please contact us and we will assist in checking the delivery status with the relevant courier.
7. Lost Parcels
If a parcel is confirmed as lost by the courier, Seryu.my will assist with the courier investigation and, where appropriate, arrange a replacement or refund in accordance with the circumstances.
8. Damaged Parcels
Please inspect your parcel when received.
If the parcel or product appears damaged, leaking or tampered with, please take clear photographs and contact us as soon as possible.
Where possible, customers are encouraged to record an unboxing video when opening their parcel, particularly for high-value or multiple-item orders.
9. International Shipping
At the moment Seryu.my does not provide any international shipping.
10. Contact Us
For shipping enquiries:
Email: seryuhq@gmail.com
Please provide your order number when contacting us.