Last Updated: 28 September 2026
At Seryu.my, your privacy is important to us. This Privacy Policy explains how Seryu Sdn. Bhd. (“Seryu”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit or make a purchase through Seryu.my.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy and Refund & Returns Policy.
We process personal data in accordance with applicable Malaysian personal data protection laws, including the Personal Data Protection Act 2010 (Act 709) and applicable amendments and regulations. The Personal Data Protection Commissioner recommends that privacy notices explain the types of data collected, purposes of processing, third-party disclosures and data subject rights.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Personal and contact information
- Full name
- Email address
- Telephone/mobile number
- Billing address
- Delivery address
Order and transaction information
- Products purchased
- Order number
- Order history
- Payment status
- Refund information
We do not need to store your complete credit/debit card details where payment is processed through a third-party payment provider.
Technical information
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages visited
- Cookies and similar technologies
Other information
- Information you provide when contacting us
- Reviews or feedback you submit
- Information provided when participating in promotions or contests
2. How We Use Your Personal Data
We may use your personal information to:
- Process and fulfil your orders.
- Arrange delivery of your purchases.
- Process payments and refunds.
- Communicate with you regarding your orders.
- Respond to enquiries and customer service requests.
- Manage your Seryu.my account, where applicable.
- Improve our website, products and customer experience.
- Detect and prevent fraud, abuse or unauthorised transactions.
- Maintain business and transaction records.
- Comply with applicable laws and regulatory requirements.
- Send marketing and promotional communications where you have provided the appropriate consent.
3. Marketing Communications
If you subscribe to our newsletter, promotions or marketing communications, we may send you information about:
- New products
- Promotions
- Special offers
- Campaigns
- Seryu.my updates
You may unsubscribe from marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us.
Your withdrawal from marketing communications will not affect communications necessary to fulfil your orders or provide services to you.
4. Cookies
Seryu.my may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember shopping cart information.
- Understand how visitors use our website.
- Improve website performance.
- Provide relevant marketing or advertising, where applicable.
You may adjust your browser settings to refuse or delete cookies. However, certain website functions may not operate properly if cookies are disabled.
5. Disclosure of Personal Data
We may disclose your personal information to third parties where reasonably necessary to operate our business, including:
- Payment gateway and payment service providers.
- Courier and logistics companies.
- Website hosting and technology providers.
- E-commerce and website service providers.
- IT and technical service providers.
- Marketing and analytics service providers.
- Accountants, auditors and professional advisers.
- Government authorities or regulators where required by law.
Some of these service providers may process information outside Malaysia. We will take reasonable steps to ensure that personal data receives appropriate protection when processed by third parties or outside Malaysia.
6. Protection of Your Personal Data
We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, misuse or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Retention of Personal Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal, accounting and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.
8. Your Rights
Subject to applicable laws and requirements, you may request to:
- Access personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent for certain processing activities.
- Stop receiving marketing communications.
- Make enquiries regarding how your personal information is processed.
Requests may be submitted to:
Email: seryuhq@gmail.com
We may need to verify your identity before processing certain requests.
9. Children’s Privacy
Seryu.my is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable laws.
The updated version will be published on this page with the revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please contact:
Seryu Sdn. Bhd.
Email: seryuhq@gmail.com
Website: Seryu.my