Last Updated: 28 September 2026
At Seryu.my, we support Malaysia’s e-Invoice requirements and can issue an e-Invoice to customers who request one.
How to Request an e-Invoice
If you require an e-Invoice for your purchase, please submit your request after completing your order.
Please email us at:
seryuhq@gmail.com
Please include:
For Individual Customers
- Full name
- MyKad/MyTentera number or TIN
- Address
- Contact number
- Order number
- Email address
For Business Customers
- Company/business name
- New Business Registration Number (BRN)
- TIN
- Business address
- Contact number
- Order number
- Email address
- SST Registration Number (If Applicable)
Please ensure that the information provided is accurate. Incorrect information may result in delays or the inability to issue the e-Invoice.
When Should I Request an e-Invoice?
If you require an e-Invoice, please submit your request within 3 days of purchase.
Where applicable, e-Invoices will be submitted to Lembaga Hasil Dalam Negeri Malaysia (HASiL) for validation. HASiL’s system assigns a Unique Identifier Number to a validated e-Invoice.
What if I Don’t Need an e-Invoice?
If you do not require an e-Invoice, you do not need to submit any additional information.
Your order receipt/order confirmation will serve as your normal transaction record, while Seryu.my will handle its e-Invoice reporting obligations in accordance with the applicable requirements.
Important
Please do not email sensitive payment information, such as your credit/debit card number, CVV or online banking password.
Please ensure that all information provided is accurate and complete.
SERYU.my is not responsible for any errors, delays or issues arising from inaccurate or incomplete information provided by the customer.
Requests received more than 3 days after purchase may not be accepted.
For questions regarding e-Invoice requests, please contact:
seryuhq@gmail.com