Last Updated: 28 September 2026
Welcome to Seryu.my.
These Terms & Conditions govern your use of our website and purchases made through Seryu.my. By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About Seryu.my
Seryu.my is operated by:
Business Name: Seryu Sdn. Bhd.
Company Registration No.: 202601003269 (1665366W)
Business Address: 152-D Jalan Laksamana 9, Taman Kota Laksamana, 75200 Melaka
Contact Number: +6011-18607588
Email: seryuhq@gmail.com
Website: Seryu.my
Seryu Sdn. Bhd. operates in Malaysia and is subject to Malaysian laws, including but not limited to the Consumer Protection Act 1999 (“CPA”), the Electronic Commerce Act 2006 (“ECA”), the Personal Data Protection Act 2010 (“PDPA”), and the Consumer Protection (Electronic Trade Transaction) Regulations 2024 (“2024 Regulations”).
2. Website Use
You agree to use Seryu.my only for lawful purposes.
You must not:
- Use the website for fraudulent purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of the website.
- Copy or reproduce our website content without permission.
- Use our website in a manner that may damage Seryu or other users.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices and other information displayed on our website are accurate and up to date.
However:
- Product packaging may change from time to time.
- Colours may appear slightly different depending on your device or screen.
- Manufacturers may update packaging or product information.
- Availability may change without notice.
Where applicable, customers should refer to the actual product packaging for the most current ingredient and usage information.
4. Skincare Products
Our skincare products are intended for cosmetic and personal-care purposes.
Individual results may vary depending on skin type, condition, sensitivity and other factors.
Customers are responsible for reviewing product ingredients and usage instructions before use.
If you have known allergies, sensitive skin or other concerns, we recommend consulting an appropriate healthcare professional before using a product.
If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice where necessary.
5. Product Pricing
All prices displayed on Seryu.my are stated in Malaysian Ringgit (RM) unless otherwise indicated.
We reserve the right to change prices, promotions and product availability at any time.
Price changes will not affect orders that have already been confirmed and paid for, except where an obvious pricing error has occurred.
6. Orders
Placing an order constitutes an offer to purchase the selected products.
An order is considered accepted when payment has been successfully received and/or we issue an order confirmation.
We reserve the right to cancel an order where reasonably necessary, including circumstances involving:
- Incorrect pricing.
- Product unavailability.
- Suspected fraudulent transactions.
- Technical errors.
- Inaccurate product information.
If we cancel a paid order, the applicable amount will be refunded.
7. Payment
Payment must be completed using the payment methods made available on Seryu.my.
Orders will generally only be processed after successful payment confirmation.
We do not intentionally store complete payment card information where payment is processed through a third-party payment provider.
8. Delivery
Delivery is subject to our Shipping Policy.
Delivery times are estimates and may be affected by:
- Courier delays.
- Public holidays.
- Severe weather.
- Incorrect or incomplete addresses.
- Operational disruptions.
- Circumstances beyond our reasonable control.
9. Returns & Refunds
Returns, refunds and exchanges are governed by our Refund & Returns Policy.
Customers should review that policy before placing an order.
10. Promotions & Discount Codes
Promotional offers may be subject to additional terms.
Unless otherwise stated:
- Promotions cannot be combined.
- Discount codes cannot be exchanged for cash.
- Promotional offers are subject to availability.
- We may withdraw or amend promotions where reasonably necessary.
11. Intellectual Property
All content on Seryu.my, including:
- Logos
- Brand names
- Text
- Product descriptions
- Graphics
- Photographs
- Website design
- Images
- Other original content
is owned by or licensed to Seryu Sdn. Bhd. or the relevant rights holder.
You may not reproduce, modify, distribute or commercially exploit our content without prior written permission.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, privacy practices or policies of third-party websites.
13. Website Availability
We aim to keep Seryu.my available and functioning properly. However, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
- Maintenance.
- Technical problems.
- Security issues.
- Server or hosting issues.
- Circumstances beyond our reasonable control.
14. Limitation of Liability
To the extent permitted by applicable law, Seryu shall not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted under applicable Malaysian law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on Seryu.my with the updated date.
16. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any dispute shall be subject to the applicable laws and jurisdiction of Malaysia.
17. Contact
For questions regarding these Terms & Conditions:
Email: seryuhq@gmail.com